Social Security Calling You for Personal Information?

  • Amy
Does Social Security call you to request for personal information?

There has been reports of scammers calling to request for personal information regarding your social benefits claiming there are from the Office of the Inspector General (OIG) investigators or the Social Security Administration (SSA). Some threaten you by saying they will stop your benefits unless you provide the information they are looking for. They find ways to lure their victims into providing information and then steal their identities. Some even go as far as claiming to help you complete your disability application.

So the question is do SSA ever call you requesting for information? Yes, occasionally SSA contact citizens by telephone for customer-service purposes.  In only a few special situation, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone. If you do receive a call from one of our representatives, they will provide you with a telephone number and extension.

 Remember that Social Security will never do any of the following:

  • Call you to demand an immediate payment;
  • Demand that you pay a debt without the ability to appeal the amount you owe;
  • Require a specific means of payment, such as requiring you to pay with a prepaid debit card;
  • Ask you for your personal information or credit or debit card numbers over the phone; or
  • Threaten you with arrest or deportation.

If you receive one of these scam calls or emails, do not provide them with any information. You should hang up immediately.

If a person has questions about any communication—phone call, email, letter, or text—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify if it’s real.  (Those who are deaf or hard-of-hearing can call Social Security’s TTY number at 1-800-325-0778.)

You can also report suspicious call from someone alleging to be from the OIG, by reporting to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.