Spoofing and Caller ID

  • Amy

Have you ever received a call from someone who you thought was legitimate based on the caller ID indicated when they called but to discovered they are not who you thought they were? How is it possible they are not from the government when the caller ID shows government? The caller is using a technique known as spoofing. What is spoofing, you ask? It occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. They may be doing so as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. U.S. law and FCC rules prohibit most types of spoofing. Under the Truth in Caller ID Act, FCC rules prohibit any person or entity from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongly obtain anything of value.  If no harm is intended or caused, spoofing is not illegal. How crazy is a law like that? If no harm is done, then it is not illegal? We get caller ID to avoid unwanted calls but this feature is sometimes manipulated by spoofers who masquerade as representatives of banks, creditors, insurance companies, or even the government.

 

If you think you are getting spoofed calls be careful about responding to any request for personal identifying information.

  • Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious. 
  • If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request.
  • Use caution if you are being pressured for information immediately.
  • If you have a voice mail account with your phone service, be sure to set a password for it.  Some voicemail services are preset to allow access if you call in from your own phone number.  A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.

If you receive a call and you suspect caller ID information has been falsified, or you think the rules for protecting the privacy of your telephone number have been violated, you can file a complaint with the FCC. 

Penalties of spoofing

Anyone who is illegally spoofing can face penalties of up to $10,000 for each violation.  In some cases, spoofing can be permitted by courts for people who have legitimate reasons to hide their information, such as law enforcement agencies working on cases, victims of domestic abuse or doctors who wish to discuss private medical matters.

Are blocked numbers the same as spoofing?

Spoofing is not the same thing as blocking a phone number.  FCC rules require telephone companies to make phone number blocking available and free for all calls between states (each state makes its own rules about calls that stay within the state).  If you receive a phone call from an "unknown number," that phone number has been blocked, but not necessarily spoofed. Also, you can legally block the transmission of your phone number when you make calls, so your number will appear as "unknown."

Are telemarketers allowed to blocked their numbers?

FCC rules specifically require that a telemarketer:

  • Transmit or display its telephone number or the telephone number on whose behalf the call is being made, and, if possible, its name or the name of the company for which it is selling products or services.
  • Display a telephone number you can call during regular business hours to ask to no longer be called. This rule applies even to companies that already have an established business relationship with you.

Let’s work together and stop the pestering calls. Leave a comment on the number so the next person can read it and know what kind of scam this caller is trying to pull.  

You can also bookmark this site for all kinds of complaints at https://consumercomplaints.fcc.gov

Or by phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275. Or by mail (please include your name, address, contact information and as much detail about your complaint as possible):

Federal Communications Commission

Consumer and Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, S.W. Washington, DC 20554